WhatsApp overload
One shared phone, hundreds of unread chats, and no way to tell a booking from a "are you open?".
For clinics & solo doctors · Arabic-ready
Your clinic's WhatsApp, answered.
C-Link is the AI receptionist that replies to patients in seconds, books real appointment slots inside the chat, and hands the conversation to your team the moment it matters.
No app for patients · English & Arabic · Private by design
Hamra Clinic
online
مرحبا! بدي احجز موعد 10:02
Hi! Welcome to Hamra Clinic 👋 How can we help you today? 10:02
📅 Book appointment
❓ Ask a question
ℹ️ Clinic info
Here are the next open times with Dr. Ahmad: 10:02
Tue 10:00
Tue 10:30
Wed 09:00
You're booked ✅ Tuesday 10:00 with Dr. Ahmad. See you then! 10:03
24/7instant answers on WhatsApp
Autoappointment reminders
GoogleCalendar sync
100%of sensitive chats reach a human
The problem
There's only so much one front desk can hold
Running a clinic means caring for patients while also answering messages, arranging appointments, following up after visits and keeping the day's admin moving. When it all arrives at once — usually on WhatsApp, usually after hours — patients wait longer than anyone would like, and your team feels it first. That's exactly the part C-Link is glad to pick up.
Bookings slip away
After-hours messages sit until morning. By then, the patient booked somewhere that answered.
The same five questions
Hours, prices, location, insurance, parking — typed out by hand, dozens of times a day.
Scattered records & money
Patient details in one notebook, payments in another, and the schedule on a whiteboard.
How it works
From “مرحبا” to booked — in one conversation
-
A patient messages your clinic's WhatsApp
No app, no sign-up, no link. The number they already know.
-
The AI answers instantly — in their language
Hours, services, prices, directions — warm, brief, and in the patient's own dialect, using only what your clinic has configured.
-
Booking happens by tap
The AI offers real open slots as a tappable list — only the ones still within the capacity that doctor allows. One tap books it, and the confirmation lands in the chat.
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Humans take over the moment it matters
Complaints, medical questions, or “let me talk to someone” move the thread to your team's inbox — and the AI steps fully out.
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Everything lands in one place
The schedule fills, the patient record updates, payments are tracked per doctor — and analytics show exactly how much the AI handled.
Features
Everything the front desk does — organized
AI receptionist, human takeover
Answers routine chats end-to-end. Escalates complaints, medical questions and “get me a human” — and never talks over your staff.
Tap-to-book on WhatsApp
Patients pick from a tappable list of real open slots. Booked and confirmed inside the chat, day or night — and your team can send a reminder for any appointment with one tap.
Flexible appointment capacity
Set slot duration, availability and how many patients each slot may hold — one at a time, or several in parallel. Every doctor keeps their own rules.
Max appointments per slot 1 2 3 CustomEncrypted patient records
Phone numbers, messages and medical profiles encrypted at rest. Duplicate patients are caught by phone number, automatically.
Doctor notes, with AI polish
Private clinical notes per doctor — with AI tidy-up of wording and whole-history summaries on the Pro tier. The AI never invents a fact.
Money, per doctor
Required, received, remaining — a per-doctor ledger where corrections are new entries, never edits. Clean books for every doctor in the clinic.
AI performance analytics
One honest number: the share of chats AI handled end-to-end versus reached your team — trended over any date range, per doctor.
Google Calendar mirror
Bookings, reschedules and cancellations mirror to each doctor's calendar — with zero patient details in the event. Ever.
Who it's for
Built for every seat in the clinic
Owner Rana runs the clinic
She opens the dashboard to a calm picture: today's appointments, which chats need a human, and every doctor's books. The few conversations the AI escalates wait in one queue — oldest first, with the reason attached. She sets the working hours and services once — the AI answers from them ever after. Analytics tell her the AI is absorbing most of the routine load.
Doctor Dr. Ahmad sees patients
His day view shows exactly his schedule. Each patient's encrypted profile — conditions, medicines, history — is one tap away, and his private notes stay his. After the visit he marks attendance and records the payment under his own name.
Patient Karim just wants an appointment
He messages the clinic at 11 pm and gets an instant, polite answer in Arabic. Two taps later he's booked for Tuesday at 10:00. When he asks about his medication, a human answers in the morning — the AI knew not to.
Integrations
Plays well with what you already use
WhatsApp Cloud API
Built on Meta's official Cloud API: cryptographically verified webhooks, approved message templates, and the 24-hour messaging window respected automatically. Your clinic's own number, your own credentials.
Google Calendar
A one-way mirror to each doctor's calendar: created, moved and cancelled appointments appear there within moments — as a bare time block, never with patient information.
Swappable AI engine
The assistant runs on a configurable AI provider behind a strict, validated contract: it can only reply, escalate, or book. Anything else the model tries is rejected and routed to a human.
Security & privacy
Private by design
Health data deserves more than a privacy policy. These guarantees are built into the architecture — not bolted on.
- Each clinic is sealed off. Isolation is enforced inside the database itself (row-level security) — one clinic can never see another's patients, chats, or money.
- Encrypted at rest. Phone numbers, message bodies, medical profiles and clinical notes are stored with AES-256 encryption.
- The AI never sees who the patient is. No names, phone numbers or identifiers are ever sent to the AI model — only the conversation text and your clinic's public details.
- No medical advice, by design. Hard rules forbid diagnoses and medication guidance; those conversations go to your team, always.
- Humans outrank the AI. The moment your staff takes a conversation, the AI is locked out of it until it's resolved.
- WhatsApp rules, kept automatically. Free-form replies only inside Meta's 24-hour window; outside it, only approved templates are sent.
Roadmap
On the roadmap Coming soon
We say "live" only when it's real. These are in the works — not in the product yet.
- 2-way Google Calendar connect Planned
- AI reply suggestions for staff Planned
- Team email invites Planned
- Voice-note transcription Planned
- Message delivery receipts Planned
- Create patient report using a voice note Planned
- Income and expense management Planned
Plans
Plans for every practice
Clear pricing, published in full. Every plan includes 100 free days and two training sessions with our team — and a one-time setup fee you can read before you talk to anyone.
Starter
Current offer
Previous price:
$66
Current price:
$60
/month
For a solo doctor getting the WhatsApp line under control.
One-time setup
Previous price:
$275
Current price:
$250
- 24/7 WhatsApp AI replies
- Automated appointment reminders
- AI appointment booking
- Complete patient profiles
- Payment management
- Google Calendar mirror
- Notes and 3 images/patient
- AES-256 encrypted data
Most popular
Pro
Current offer
Previous price:
$83.60
Current price:
$76
/month
Solo practice, plus the AI note tools — polish and history summaries.
One-time setup
Previous price:
$275
Current price:
$250
- Everything in Starter, plus:
- AI voice-note conversations
- AI patient reports
- AI patient summaries
- Context-aware AI suggestions
- Up to 8 images/patient
- Higher AI usage allowance
Clinic
Starting from
Previous price:
$55
Current price:
$50
per doctor/month
For teams: front-desk inbox, multiple doctors, per-doctor books.
One-time setup
Previous price:
$1,099
Current price:
$999
- 24/7 WhatsApp AI replies
- Automated appointment reminders
- AI appointment booking
- Complete patient profiles
- Payment management
- Google Calendar mirror
- Notes and 3 images/patient
- AES-256 encrypted data
Best value
Clinic Pro
Starting from
Previous price:
$71.50
Current price:
$65
per doctor/month
Everything, for clinics that run their whole day through C-Link.
One-time setup
Previous price:
$1,650
Current price:
$1,500
- Everything in Clinic, plus:
- AI voice-note conversations
- AI patient reports
- AI patient summaries
- Context-aware AI suggestions
- Up to 8 images/patient
- Higher AI usage allowance
Not sure which one fits? Tell us how your clinic runs and we will point at one — .
FAQ
Questions clinics ask us
Does the AI ever give medical advice?
Never. The assistant runs under hard rules that forbid diagnoses, medication guidance and clinical opinions of any kind. Anything medical is escalated to your team immediately, with the reason attached.
What happens when the AI isn't sure?
It escalates instead of guessing. The conversation enters your team's queue, the AI sends nothing further, and a staff member claims the thread and replies. The AI only returns when the patient writes again after the thread is resolved.
Do my patients need to install anything?
No. Patients use plain WhatsApp — the app they already have. No downloads, no sign-ups, no links to click.
Is our clinic's data separated from other clinics?
Yes. Every record is isolated per clinic at the database level with row-level security, and sensitive fields — phone numbers, messages, medical profiles, clinical notes — are encrypted at rest with AES-256.
Does it work in Arabic?
Yes. The assistant replies in the patient's own language, including Lebanese Arabic. The staff dashboard runs in English today, with the Arabic interface rolling out.
Can two patients book the same time slot?
That's your decision. Each doctor's schedule carries a maximum appointments per slot setting — leave it at one for a strictly one-at-a-time clinic, or raise it where a doctor runs parallel or overlapping visits. Once a slot reaches the capacity you set, it stops being offered and the patient is shown the next open times instead.
How does C-Link follow WhatsApp's messaging rules?
Meta's 24-hour customer-service window is enforced automatically: free-form replies are only sent while the window is open, and outside it only Meta-approved message templates (like cancellation notices and reminders) go out.
Can our front desk take over a conversation?
Yes — claim it with one tap, or simply reply: replying while the AI holds a thread takes it over automatically. From that moment the AI is fully out until the conversation is resolved.
Contact us
Talk to a human — we're quick to reply
Have a question or need assistance? Reach us directly through WhatsApp or email, and our team will be happy to help.
Give your patients an answer — every time.
See C-Link on your own clinic's WhatsApp number, in a 20-minute walkthrough.